Bridging the Gap and Advancing Dental Credentialing through Collaboration
Wednesday, September 30
3:45 PM - 4:45 PM (ET)
Credentialing remains one of the most significant operational challenges facing the dental industry. This panel will provide an overview of the current credentialing landscape, recent collaborative efforts to improve provider onboarding and network management, and lessons learned from modernization initiatives and emerging technologies. Panelists will discuss remaining pain points, opportunities for greater industry standardization, and where providers and carriers can work together more effectively to improve credentialing processes and reduce turnaround times. The session will also explore the future of dental credentialing and delegated credentialing and where the industry may be headed over the next three to five years.
Marc Couch
Senior Vice President, Network Management and Performance
LIBERTY Dental Plans
Marc Couch is an accomplished health care executive with over two decades of leadership experience driving innovation and operational excellence in managed care space and Dental Service Organizations (DSOs). With a proven track record in provider experience, dental network management, and scalable operations, Marc is known for implementing strategic solutions that enhance system efficiency, support growth, and elevate the patient and provider journey.
Throughout his career, Marc has successfully led high-performing teams in both acquisitions and operations, consistently exceeding internal performance targets. His expertise spans the full spectrum of health care operations—from network strategy/operations to overall business operations—making him a sought-after leader and speaker in the industry.
Marc’s leadership is grounded in a culture of joint accountability and continuous improvement. A strategic thinker and collaborative problem-solver, he excels at navigating complex challenges and aligning cross-functional teams to deliver measurable outcomes.
Beth Hines Western Dental
Allison Jackson
DSO Supervisor, Dental Network Operations
United Concordia Dental
Allison Jackson is a dedicated DSO Supervisor with United Concordia, bringing a wealth of knowledge and experience to her role in Dental Network Operations. Since joining United Concordia in 2015, Allison has demonstrated a commitment to operational excellence and provider satisfaction. With a decade of experience in the provider data management space, Allison's expertise encompasses credentialing, network management, and ensuring the integrity of provider information. Since 2024, she has contributed to NADP through her participation in the Membership and Operations workgroups.
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