Experience of Care: Leveraging Actionable and Accessible Data
Wednesday, September 17
10:00 AM - 11:00 AM (PT)
It quickly became clear that the Triple Aim, the guiding framework for improving the health care delivery system, could be strengthened by adding new priorities that reflect the needs of all stakeholders, including providers. The modern Quintuple Aim builds on this by emphasizing provider experience along with patient experience. It recognizes that high-quality, cost-effective care depends on health professionals who are motivated to make the effort and feel rewarded by the results.
Market dynamics such as competition, regulatory shifts and technological advancement are reshaping how tools that capture experience feedback are used. These tools now face higher expectations to produce actionable insights that lead to real improvement.
This session will explore how dentistry can use data more effectively to enhance the experience of care. Speakers will examine the growing demand for meaningful experience data, introduce emerging solutions that support data collection and analysis, and share practical examples of how information is being used to validate and improve outcomes for both patients and providers.
Carolyn Brown, DDS, MEd
Co-Founder, DifferentKind
Dental Director, Health Plan of San Mateo
Dr. Carolyn Brown, DDS, M.Ed., is a growth- and strategy-focused health care executive who serves as the dental director for the Health Plan of San Mateo, a Medicaid local health plan in San Mateo County, California. In 2021, Brown co-founded Different Kind Inc., a dental patient experience software company, with a fellow dentist. The company aims to amplify members’ voices, elevate dentist insights, and create agile tools for the next generation of payers. Brown earned her dental degree from the University of Maryland in 2001. She also holds a master’s degree in education, a certificate in dental education, and a certificate in sustainable capitalism and environmental social governance from the University of California, Berkeley School of Law. She previously served on the faculty at the University of California, San Francisco, and the University of the Pacific. Earlier in her career, Brown worked as a public health dentist with the Indian Health Service, led a large federally qualified health center, conducted NIH-funded research, and helped launch dental residency programs. Brown has also consulted with universities on launching dental schools and programs, advised on patent and technology transfer strategies, and contributed to capital campaign planning. She has published more than 15 peer-reviewed articles, served on numerous national and state committees, and delivered over 400 hours of lectures.
Rebekah Mathews, MPA
Vice President, Health Transformation
CareQuest Institute for Oral Health
Rebekah Mathews is the vice president of health transformation at CareQuest Institute for Oral Health, where she leads efforts to partner with public and private stakeholders across the health care continuum. Her work focuses on developing, testing, and measuring prevention-focused, person-centered strategies to build an oral health system that serves everyone. Mathews brings decades of experience in health policy and health care administration. Prior to joining CareQuest Institute, she held leadership roles at DentaQuest, advancing program innovations and managing client relationships in Georgia, Kentucky, Louisiana, and South Carolina. She also spent five years working in state policy and government relations in South Carolina. She holds a bachelor’s degree in art history and a master’s degree in public administration from the University of South Carolina.
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