The Symphony Provider Directory
Wednesday, July 16
10:00 AM - 11:00 AM (PT)
Eliminating ghost networks is an ongoing challenge across the entire healthcare industry, and California’s dental plans are being increasingly regulated to improve accuracy, completeness, and timeliness for patients. This session will highlight the Symphony Provider Directory, a centralized platform that simplifies how California plans and providers exchange and improve provider directory data.
Developed by Integrated Healthcare Association (IHA), Symphony unites plans and providers around a single solution to reduce administrative burden and facilitate compliance with all current and future regulations. It also serves as the single source for Qualified Health Plans to share data with Covered California. Our speakers will dive into how Symphony works, what we’ve done to drive provider data accuracy and standardization across the industry, and how this can benefit dental plans.
Jacqui Darcy
General Manager, Symphony
Jacqui is an accomplished healthcare executive with more than 16 years of proven leadership experience. As Symphony General Manager, she leads the overall management of IHA’s Symphony Provider Directory, including strategic direction and execution. Her responsibilities include program optimization and oversight of program execution and delivery. Prior to IHA, Jacqui was the Leader of Client Experience, Advocacy, and Thought Leadership at NextGen Healthcare. She led strategy and execution of client experience, advocacy, and thought leadership programs, including strategic initiatives, client retention value drivers, and analysis through core client listening channels. Before joining NextGen, she worked with Ernst and Young, a global services firm, as the West Region’s Client Service Quality Leader. Jacqui’s professional interests include client transformation initiatives, client experience and advocacy, operational excellence, and team development and coaching. Outside of IHA, she is active in the community, having served on a variety of charity boards, sports leagues, and most recently UCI’s Board of Advisors, Customer Experience Program. Jacqui earned a Bachelor of Arts in Business Economics from Glasgow Caledonian University in Scotland with a double major in Human Resources and Accountancy.
Andrea Rodgers
Sr. Director, Business Development, Symphony
Andrea is a senior business development leader with over 20 years of experience driving strategic growth, stakeholder alignment, and execution across California’s healthcare ecosystem. Currently, she leads market expansion and adoption strategies for the Symphony Provider Directory but has been contributing to Symphony’s success in various consulting roles since the program’s inception in 2018. Andrea has a proven track record of leading cross-functional teams and driving enterprise-wide initiatives for health plans and provider organizations. Her experience includes software implementations, operational process improvements, compliance with regulatory mandates, and business process outsourcing. With a strong IT background, Andrea has a professional interest in using technology to simplify or automate operational processes. Her recent work includes identifying high-value and safe use cases for AI technology in healthcare and business. Andrea is a certified Lean Six Sigma Professional and holds a Bachelor of Science degree in eBusiness from Bellevue University.
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