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  • 1.  Credentialing

    Posted 11-10-2020 01:45 PM
    Hello: We are wondering if other dental plans are facing the same challenges in the ongoing credentialing of providers amidst COVID. We are experiencing delays and/or an inability to complete full credentialing due to understaffed agencies that are not responding as quickly as they did pre-COVID. While NCQA allowed for a recent extension it has now expired and things have not improved. Does anyone else have any suggestions for how to manage this?

    Thanks for your thoughts.

    Jim Mullen
    Delta Dental of CA, NY, PA & Affiliates


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    James Mullen
    Director, Public & Gov't Affairs
    Delta Dental of California
    Rancho Cordova CA
    (916) 861-1668
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